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 Return to Help Index
| International Shipping |
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| Do you ship to my country? |
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Placing International OrdersPlease create an account by clicking the " My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Please CLICK HERE to contact us and request that we set up authorization to ship to your country.
New International Customers
For your protection, we are requiring proof of card ownership for ALL NEW International orders. Before we process any new International order, we must have a copy of the most recent credit card statement with the name and address of the customer the order is being billed to on file and a copy of a valid identification card. It must be either faxed to us at 001- 916-808-2514 or mailed to us at:
Morton Golf Sales
Attn: Intl Shipping Order Processing
3645 Fulton Avenue
Sacramento, CA 95821
USA
Please CLICK HERE to contact customer service with any questions or contact our shipping department by phone at 001-916-808-0977.
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| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Customs, Duties and Taxes
International
customers will be responsible for payment of any applicable duties,
taxes and customs clearance charges at the time an order arrives at its
destination country. You must contact your local Department of Commerce
for any duty and taxes that may be added. The Morton Golf Sales orders
only include the cost of the item and the shipping. Any duty or taxes
may be added at the time of delivery and are the buyer's
responsibility. Morton Golf Sales has no control over these charges
and cannot predict what they may be as customs policies vary greatly
from country to country. If a shipment is refused duet to duties and
taxes, the customer will be liable for any costs and fees incurred by
Morton Golf Sales, LLC.
Shipping Timeframe
Most
orders are shipped within two business days. There are some items
(such as custom clubs, personalized items or quantity purchases) that
may not be in stock at the time of the order and will be shipped
directly to Morton Golf Sales from the vendor. These items can take
4-6 weeks before shipping to the destination country. Any delays in
shipping will be immediately communicated to the customer. All
International orders will ship once all items are in stock - no partial
shipments will be sent.
Shipping Rates & Calculating Shipping
Once
you have created an account, add all the items to your cart and click
on "View Cart". Shipping rates will be calculated and displayed prior
to any request for payment. Some additional shipping charges may apply on very large or oversized packages.
These charges may apply to large golf bags and all packaged golf sets
(those including a golf bag). Morton Golf Sales will contact you if
additional shipping charges may apply and your credit card will not be
charged unless the charges are approved. The customer always has the
option to cancel an order for oversized shipments.
Please CLICK HERE to contact customer service with any questions or contact our shipping department by phone at 001-916-808-0977 |
| What is the return policy? |
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RETURNS
Morton Golf LLC commits itself to providing products of
exceptional value and high quality. If you purchase an item from
us and are not satisfied for any reason, you may return it to
Morton Golf LLC for an exchange or full refund as long as the product
is new and unused and in its original packaging.
This guarantee is valid within 30 days of your receipt of the
merchandise. All return shipping charges must be prepaid (we will not
accept returns shipped to us C.O.D.) This refund is exclusive of any
freight charges. Freight charges are the responsibility of the consumer unless an item was shipped in error upon which Morton Golf Sales will issue a Call Tag to pick up the merchandise.
At the sole discretion of Morton Golf Sales, we may authorize the return of merchandise in brand new and unused condition after 30 days. If Morton Golf Sales authorizes a return after 30 days, then it will be subject to a 15% restocking fee. Merchandise returned within 30 days will not be subject to a restocking fee and will be eligible for a full refund. All returned merchandise after 30 days must be preapproved. Please contact our Customer Service department at 888-988-FORE (3673) for more information.
Exceptions and Exclusions:
Morton Golf Sales reserves the right to limit or refuse the return of
certain merchandise, such as special orders, custom orders,
personalized merchandise, and custom clubs, including PING WRX
equipment which is customized. Free goods, received as part of a
promotional offer or sale, are also not eligible for return or
exchange.
EXCHANGES
In order to return merchandise for exchange, the equipment must be in brand new and unused condition. If you have hit the merchandise at the range, course, backyard, etc. or worn a pair of shoes outside, then it is no longer brand new and is not eligible for an exchange.
To exchange brand new equipment, make a copy of your original invoice and include a note with any pertinent information. For example, will you be exchanging for a different type of club, a different flex or a different size of shoe or glove?
Morton Golf Sales is not responsible for merchandise that is damaged during the return shipment. Buyers are responsible for the return shipping and insurance costs as well as the shipping costs for sending out the exchanged merchandise. We highly recommend insuring your return shipment.
Merchandise may be sent to the following address for return or exchange/replacement:
Morton Golf Sales
Order #0000 - Insert Your Order Number HERE
Attn. Seannie
3645 Fulton Avenue
Sacramento, CA 95821
Please Note: All orders MUST include
the original order number on the outside of the box or the shipment
will be refused. Please contact customer service toll free at
1-888-988-FORE (3673) for more information.
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