Shipping & Returns

FREE SHIPPING on orders of $99 or more.

Enjoy free shipping on selected items throughout the store. Offer does not apply to select oversized items. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE when shipped to a valid address in the Continental U.S., excluding Alaska and Hawaii. Not available for shipments to APO/AE/FPO addresses or P.O. boxes. No coupon code required.

PING custom orders ship directly from PING's factory to you once the product has been custom-built to your specifications. All PING clubs are custom assembled in Phoenix, Arizona.


Need to Return Your Purchase? It's easy and it's FREE for apparel and shoes!

We want you to be 100% satisfied with your purchase but understand that sometimes an item needs to be returned. No worries - we are here to help!


You can return your merchandise for up to 30 days from the purchase date.

Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Return shipping within the continental United States on apparel and footwear is absolutely free. You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase.*

Please do not send your purchase back to the manufacturer.

The following products may NOT be returned:

  • Custom golf clubs
  • Personalized items

If you would like to exchange an item on your order, please call us at 1-888-988-3673 or 1-916-808-0977 for additional assistance. Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be credited to your original form of payment and issued within 7 days. You will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

* Please note: To use the provided pre-paid labels, shipments must be sent from the United States.


Yes! If you need help with an exchange, just call us at 888-988-3673, email us at Your account will be charged for the new item and credited for the return.